| dc.description.abstract | The objective of this study was to establish the factors influencing successful
implementation of core banking system. The specific objectives of the study were; to
determine the influence of human resource management on the implementation of core
banking systems by commercial banks in Kenya, to establish the influence of project
scope on implementation of the core banking system by commercial banks in Kenya, to
establish how project risks management influence the implementation of core banking
system by commercial banks in Kenya and to establish the influence of vendor selection
on the implementation of core banking system by commercial banks in Kenya. This
study used descriptive survey research design approach to address the questions raised in
the document. The population for this study comprised of all staff from departments of
the bank who were charged with core banking system development and implementation.
For the purpose of this study, 45 staff were interviewed. The researcher used primary
data. The study concluded that human resource management greatly influences core
banking system implementation as indicated by 82.2% of the respondents. This is mostly
influenced by availability of adequate resources and tools to support the project. The
study concluded that project scope management influences successful implementation of
the core banking system to a very great extent as indicated by 82.1% of the respondents
through the organization maintaining records of all scope changes during the project and
communicating changes to those authorized by management, involvement of business
experts, involvement of technical experts and the vendor understanding and defining the
user requirement. Ease of integration of the system being implemented, problem
definition, project scope assumptions and constraints also play a great role in the
implementation of a core banking system as indicated by 91.2% of the respondents. The
study also concluded that risk management influences core banking system
implementation to a great extent as indicated by 91%of the respondents. The areas that
influenced core banking implementation were product delivery risk analysis, strategic
risk, ensuring that risk mitigation were in place, resources risk analysis and risk and
issue identification, business risk analysis, operational risk analysis , process and
controls risk analysis, risk assessment procedure and process and controls risk analysis,
ICT Risk analysis and accounting risk analysis. The study established that liquidity/
market risk/ profitability risk analysis, legal, regulatory and taxation compliance risk
analysis were important factors on risk management influence core banking system
implementation. The study concludes that vendor selection positively influence core
banking system implementation in Kenya to a great extent and project implementation
methodology, project management staff skills and system support mechanisms were the
factors that most affected vendor selection. The study recommends that top management
should provide the necessary support by ensuring that the necessary resources are
availed for successful implementation, human resources department should ensure that
necessary training is carried out prior to project implementation and the risk and
compliance department of the organization needs to be involved in order to ensure that
there are proper risk control measures in place. | en_US |
