| dc.description.abstract | In today’s competitive, fast-paced business landscape, getting the most out of available
resources is not an option but rather a requirement. Organizations are taking a highly
proactive approach to systems modernization and operations in an effort to increase
efficiency and effectiveness in their operations. There is an increasing need by the
government to collect much revenue by way of taxes to face the increasing financial
expenditures budgeted by the country. The study aimed at assessing the influence of
automation of revenue collection process on organizational performance, a case study of
Meru County. The objectives of the study were to assess the extent in which online process
influence the organization performance, to establish to what extent online receipting process
influence organization performance, to determine in what ways online payment process
influence organization performance and to determine how online response influence
organization performance in Meru County. The design of this research was a descriptive
survey research. The population for this study was composed of 13 top level managers, 41
middle level managers and 102 low level managers. Stratified proportionate random sampling
technique was used to select the sample of 111 respondents. The study used a semi structured
self-administered questionnaire to collect data from the respondents. Quantitative data was
analyzed by descriptive analysis using SPSS and presented in form of frequency tables.
Content analysis was used for the qualitative data and then presented in prose. The study also
conducted a Pearson’s correlation analysis to establish the relationship between the variables.
The study established that online process of automation of revenue collection processes
influence performance in Meru County office to a great extent. The study found out that
online payment process of automation of revenue collection processes influence performance
in Meru County office to a great extent. The study concludes that online payment process of
automation of revenue collection processes influence performance in Meru County office to a
great extent. The study further concludes that online response process of automation of
revenue collection processes influence performance in Meru County office to a great extent.
This study therefore recommends that the machinery purchased for this purpose to be of high
quality and maintained regularly. The study also recommends that the County should make a
full migration to online payment process of all large transactions. | en_US |
