| dc.description.abstract | Well-structured ICT strategy is the backbone that will enable organisations to deliver
serviceseffectively and efficiently, helping the organization reach more people and ultimately do
more with their money. In this regard, organizations all over the world have realized the need to
embrace strategic management that involves the employment of ICT to attain a competitive
advantage in pursuit of set objectives. Due to this realisation, a number of parastatals in Kenya
have adopted the use and implementation of ICT programmes in their departments. Though
challenges have faced the implementation of this ICT programmes in the country for some times
now and this is the issue the research has sought to address by concentrating on the factors
influencing ICT projects implementation by KRA. The aim of the research therefore was to,
investigate the factors influencing the implementation of information communication technology
programmes in Kenya Revenue Authority; a case study of Kenya Revenue Authority, Mombasa
bureau.The objectives of the study included:To establish the influence of financial resources in
the implementation of Information Communication Technology programmes in KRA Mombasa
branch, To establish the influence to which ICT infrastructure have on the implementation of
Information Communication Technology programmes in KRA Mombasa branch, to establishthe
influence the management have on the implementation of Information Communication
Technology programmes in KRA Mombasa branch, and, to establish the influence the
organizational structure have on the implementation of Information Communication Technology
programmes in KRA, Mombasa branch.The study employed a survey research design, since it
was an in-depth investigation of an individual group of respondents. The questioners were used
as the main source of gathering information from selected 68respondents that cut a cross
categories like top managers, middle managers and lower managers.Out the 68 questionnaires
issued, 65 were returned and this is what made our study population. Data was interpreted and
presented in the form of tables and frequency tables. From the responses in the field, the factors
stated in the questionnaire as per the objectives had a significance influence in the
implementation of the ICT projects. This was statistically proven to be true by the values of
calculated Chi-square that were greater than the critical Chi-square value of 9.488 at 95%
confidence level and 4 degrees of freedom. In the summary of findings and conclusions in
chapter five, the research has had a number of scholars who were in agreement with the field
findings that the stated factors in the objectives and questionnaire had an influence in the
implementation of ICT projects. The researcher has included suggestions for further studies that
include, investigating socio-economic factors influencing the implementation of ICT projects in
Mombasa’s KRA Branch. | en_US |
