Organizational development and survival of Kenya PostOffice savings bank
Kipkurgat, Bett J
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Development implies change and is applicable to organizations because organizations are influenced by environment changes. The study aimed at establishing the organizational development and survival of Kenya Post Office Savings Bank. The study was guided by population ecology theory, evolutionary theory and complexity and system theory. This research was conducted through a case study. Primary data was collected using an interview guide which was administered to managers of Kenya Post Office Savings Bank. An interview guide was used as it enables oral administration of questions in a face-to-face encounter therefore allowing collection of in depth data. The qualitative data collected was analyzed using content analysis technique. Content analysis uses a set of categorization for making valid and replicable inferences from data to their context. The responses from different respondents were compared and summarized according to the objectives of the study. The study found organizational development has effects on stakeholder’s expectations in Kenya Post Office Savings Bank on Tasks changes which include job specialization, job enrichment, job redesigning, job enlargement, job redefining and changes in working relationship. Technological changes include changes in production process, new product, and product modification, a different system of quality control, new employment and selection process, On the effects on financial performance the study found that when employees of Kenya Post Office Savings Bank are nominated in different workshops, and training sessions, the employee attitude and behavior determine the seriousness in training and development programs in an organization. The study further noted that environmental changes influence Organizational development in Kenya Post Office Savings Bank primarily through its products and services, but also that the change is socially responsible, is geared to various relationships with other organizations make their mark on the social community to which they belong. The study further found that of politics and power in organizational development is a product of the changing nature of the global society and workplace and the role of power and politics in this transformation in Kenya Post Office Savings Bank. In addition, the power and influence of international organizations and the power, authority, and autonomy inherent within organizations affects organizational development positively. Internal capabilities of an organization influence survival of Kenya Post Office Savings Bank. Such capabilities enable the organization to constantly integrate and reconfigure itself by aligning to the organizational strategy and the environment. The study found that organizational structure has an impact on organizational development and survival of Kenya Post Office Savings Bank and facilitates the emergence of, or resolution to, appended problems during organizational development. Organizational structure allows understanding current roles, planning for future roles by building capabilities, and using power and influence in a positive way.
University of Nairobi