The Impact of Outsourcing on Performance: a Case Study of Airtel Networks Kenya Ltd

Abstract

Outsourcing has emerged as an important business and economic strategy for achieving competitive advantage in companies these days. Although outsourcing enables companies to achieve competitive advantage, outsourcing of operations is not easy to perform. Several factors are involved which ultimately affects the performance of a company which will make it challenging for managers. Therefore, it is important to consider all factors while conducting outsourcing operations in Kenyan market. The purpose of this study is to investigate the impact of outsourcing on the performance of the business. With that view we have analyzed what implications of various factors in overall outsourcing process. Also analyzed are probable solutions to minimize the risks associated with Outsourcing. Airtel Kenya was chosen to investigate our problem. Airtel Kenya ltd is one of the leading companies where outsourcing is widely undertaken. Data collection was done through a case study design with the question as the tool of data collection. Study finding shows that there are benefits enjoyed as a result of outsourcing. There are also some factors that act as a hindrance to this smooth operation in outsourcing. Finally recommended are some probable measures to increase overall performance of outsourcing in operations. Key Words: Outsourcing, performance, case study, Airtel Kenya Ltd,