Challenges of implementing change programmes at city council of Nairobi

Abstract

Much of the previous research into the change programs has concentrated generally on challenges of change management, management of strategic change and management of change management process. This study therefore sought to fill the existing research gap by carrying out a case study on challenges of implementing change programs at City Council of Nairobi. The main objective of the study was to investigate the challenges experienced by City Council of Nairobi in implementing Change programs. The findings may be a general reflection of what happens in local authorities’ country wide. This research was conducted through a case study. The target population of this study was 16 number departments at the City Council of Nairobi. This paper utilized an interview guide in data collection. This study collected primary data using a selfadministered interview guide. The response received was analyzed by content analysis. From the findings, the study established that majority of respondents were aware of the change programs being implemented within the City Council of Nairobi. The study further established that most of the respondents were in agreement with the challenges in implementing the change programs in the organization. This study therefore recommends that in order to avoid challenges in implementing change programs within the City Council of Nairobi a review of the organization’s strategic plan and the entire organizational structure needs to be revised and a more hands on approach needs to be incorporated within the organization and disseminated to all staff, who also need to be involved in the decision making processes that take place within it..