Leadership in strategy implementation at Barclays bank of Kenya limited
Abstract
The role of leadership in strategy implementation cannot be over emphasized. Leadership
provides direction, control and planning of the organization’s resources. This study
sought to establish the role of leadership in strategy implementation at Barclays Bank of
Kenya Limited. The Bank faced challenges which called for implementation of strategies
to ensure the bank remained competitive. The objective of the study was to establish the
role of leadership in strategy implementation at Barclays Bank of Kenya.
The study used a case study research design involving Barclays Bank of Kenya. The
study used primary data collected from 32 respondents using an interview guide. The
interview guide comprised of two sections including the demographic section and section
two dealing with questions specific to the role of leadership in strategy implementation.
The study targeted 35 respondents out of whom 32 participated giving a response rate of
91%. The key findings included the following: the Bank improved its liquidity and cash
flow management through retrenchment of some of its employees and disposing of the
custodial services to Standard Chartered Bank Kenya Limited. The bank also introduced
learning management systems to enable employees improve their skills and learn more
about the values of the bank. The bank’s management played a key role in planning,
directing, controlling, communicating and staffing to ensure successful strategy
implementation at the Bank. The management team was fully involved and engaged in
the whole process of strategy formulation and implementation at the bank.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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