Leadership in strategy implementation at Barclays bank of Kenya limited

Abstract

The role of leadership in strategy implementation cannot be over emphasized. Leadership provides direction, control and planning of the organization’s resources. This study sought to establish the role of leadership in strategy implementation at Barclays Bank of Kenya Limited. The Bank faced challenges which called for implementation of strategies to ensure the bank remained competitive. The objective of the study was to establish the role of leadership in strategy implementation at Barclays Bank of Kenya. The study used a case study research design involving Barclays Bank of Kenya. The study used primary data collected from 32 respondents using an interview guide. The interview guide comprised of two sections including the demographic section and section two dealing with questions specific to the role of leadership in strategy implementation. The study targeted 35 respondents out of whom 32 participated giving a response rate of 91%. The key findings included the following: the Bank improved its liquidity and cash flow management through retrenchment of some of its employees and disposing of the custodial services to Standard Chartered Bank Kenya Limited. The bank also introduced learning management systems to enable employees improve their skills and learn more about the values of the bank. The bank’s management played a key role in planning, directing, controlling, communicating and staffing to ensure successful strategy implementation at the Bank. The management team was fully involved and engaged in the whole process of strategy formulation and implementation at the bank.