Determinants of Change Management Process Among Commercial Banks in Kenya
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Date
2011Author
Nasarina, Anyango, K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
This study sought to determine the factors influencing change management process
among commercial banks in Kenya. The study had three objectives; to determine the
factors influencing change management practices at the commercial banks in Kenya, to
establish the extent to which the change concept has been adopted by the commercial
banks in Kenya, and to determine the challenges faced by commercial banks in
implementation and management of the change programmes.
The study employed a survey design. The population of the study comprised of all the
43 commercial banks in Kenya. The study collected both primary and secondary data. A
semi-structured questionnaire was used to collect data. The Statistical Package for
Social Sciences (SPSS) was used for analysis of data and for descriptive analysis,
percentages and frequency distributions were used.
The study found that the factors influencing change management practices in the banks
are to a very great extent ICT, management of the board, service provision, and
organisation structure and client target. The study established that banks prefer formal
structured process in strategic planning and that banks reviewed their change
management strategy on a quarterly basis. The key challenges faced in implementation
and managing the change program were; regulation, technology, competition, social
change, leadership, financial sustainability and client satisfaction.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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