Determinants of Change Management Process Among Commercial Banks in Kenya

Abstract

This study sought to determine the factors influencing change management process among commercial banks in Kenya. The study had three objectives; to determine the factors influencing change management practices at the commercial banks in Kenya, to establish the extent to which the change concept has been adopted by the commercial banks in Kenya, and to determine the challenges faced by commercial banks in implementation and management of the change programmes. The study employed a survey design. The population of the study comprised of all the 43 commercial banks in Kenya. The study collected both primary and secondary data. A semi-structured questionnaire was used to collect data. The Statistical Package for Social Sciences (SPSS) was used for analysis of data and for descriptive analysis, percentages and frequency distributions were used. The study found that the factors influencing change management practices in the banks are to a very great extent ICT, management of the board, service provision, and organisation structure and client target. The study established that banks prefer formal structured process in strategic planning and that banks reviewed their change management strategy on a quarterly basis. The key challenges faced in implementation and managing the change program were; regulation, technology, competition, social change, leadership, financial sustainability and client satisfaction.