Change management at resolution health East Africa ltd, Kenya
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Date
2011Author
Nduta, Elizabeth K
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The main purpose of this case study is to provide some vital specific plans and actions
necessary to successfully manage change in an organization. Specifically, find out how
these actions can be applied at Resolution Health East in a systematic approach to
helping the individuals impacted by change to be successful by building support,
addressing resistance and developing the required knowledge and ability to manage
change successfully.
The objectives of this study are to establish change management practices and factors
influencing change management at Resolution Health. In this context it is clear that
Medical Insurance Providers today operate in an environment characterized by greater
complexity than at any time in the past. Effective change management is thus crucial to
any organizations in Medical Insurance Industry ability to adapt and react to highly
competitive and continuously evolving business environment.
This study has employed case study research design. Using an open ended interview
guide, primary data was collected where the researcher did pose the questions to the
informed members of the focus group in the organization. The information contained in
the interview guide included Demographic, Awareness, Culture, Change goals, Attitude
and General Information Category. To help encapsulate the objectives of the study,
content analysis was adopted to analysis the data.
From the findings of this study, for a successful change management to be achieved.
Resolution Health requires to have an effective communication channel, full and active
executive support, employee involvement and organizational planning and analysis and
a widespread perceived need for the change. Understanding and responding to the range
of human emotions during times of intense change, is also very critical.
This research project has provided an insight into change management practices,
influential factors in managing change and recommends that RHEAL should
exceedingly investment in Research and Development, change monitoring and
evaluation...Etc which will increases it's ability to successfully handle the complex
process of change management.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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