Change management at resolution health East Africa ltd, Kenya

Abstract

The main purpose of this case study is to provide some vital specific plans and actions necessary to successfully manage change in an organization. Specifically, find out how these actions can be applied at Resolution Health East in a systematic approach to helping the individuals impacted by change to be successful by building support, addressing resistance and developing the required knowledge and ability to manage change successfully. The objectives of this study are to establish change management practices and factors influencing change management at Resolution Health. In this context it is clear that Medical Insurance Providers today operate in an environment characterized by greater complexity than at any time in the past. Effective change management is thus crucial to any organizations in Medical Insurance Industry ability to adapt and react to highly competitive and continuously evolving business environment. This study has employed case study research design. Using an open ended interview guide, primary data was collected where the researcher did pose the questions to the informed members of the focus group in the organization. The information contained in the interview guide included Demographic, Awareness, Culture, Change goals, Attitude and General Information Category. To help encapsulate the objectives of the study, content analysis was adopted to analysis the data. From the findings of this study, for a successful change management to be achieved. Resolution Health requires to have an effective communication channel, full and active executive support, employee involvement and organizational planning and analysis and a widespread perceived need for the change. Understanding and responding to the range of human emotions during times of intense change, is also very critical. This research project has provided an insight into change management practices, influential factors in managing change and recommends that RHEAL should exceedingly investment in Research and Development, change monitoring and evaluation...Etc which will increases it's ability to successfully handle the complex process of change management.