Influence of implementation of conflict management strategies on employees performance: a case of Kenya Power Company, Nairobi county
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Date
2016Author
Sammy, Catherine M
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
Conflict management strategies is marker for the variety of ways by which people handle
grievances—standing up for what they consider to be right and against what they consider to
be wrong. Conflict is not just about simple inaptness, but is often connected to a previous
issue, thus it’s important to understand why conflict arises so as to be able to resolve it
before it escalates and affects performance. The objective of this study was to establish the
influence of implementation of conflict management strategies on employee’s performance
at Kenya Power Company. Descriptive research design was used in the study. The target
population composed of 1055 respondents. The study used a sample size of 290 respondents
who constituted of 11 senior managers, 11 line managers and 268 supporting staff team,
taken through simple random sampling design and purposive sampling. Questionnaires were
used as main data collection instrument in the study. Questionnaires were deemed
appropriate as they ensured confidentiality of the respondents. A pilot study was
conducted to pretest the validity and reliability of instruments for data collection. The
research supervisor’s opinion was obtained to ensure content validity of the research
instrument. The test re-test technique was used to estimate the reliability of the instruments.
Pearson Coefficient of values greater or equal to 0.7 was acceptable indicator of internal
consistency; in my case 0.9 was accepted. The data collected from the field was analyzed
using Statistical Package for social sciences version 20 and descriptive statistics such as
mean percentages and standard deviation was used, also inferential statistics such as pearson
correlation was used. Data was presented using cross tabulation tables to facilitate
comparisons and conclusions. The closed ended response questionnaire used a five point
likert scale. The results of this study showed that majority of respondents with a mean of
1.87 agreed to a very great extent that dialogue influences employee performance; also
respondents with a mean score of 1.99 agreed to a very great extent that incorporation of
employees in conflict management leads to achievement of mutual optimal solution so
integrating strategy improves employee performance if used to manage conflicts, In obliging
strategy the study showed that majority of the respondents supported that ease of adjustment
to new organizational policies and accommodation of employee different personalities
improves employee performance to a very great extent adjustment with a mean score 1.68
and accommodation with a mean score of 1.71 in dominating strategy only few respondents
supported the use of the strategy for example use of exploitation scoring a mean of 4.58 no
extent, use of force scoring a mean of 4.18 little extent. The study also concludes there is a
relationship between conflict management strategies and employee performance and that the
strategies popularly used were integrating, avoiding and obliging strategy and it is advisable
for the Kenya power company to highlight and use at least two or one strategy so that
objectivity is observed. The study therefore recommends efforts to be made by the
management to organize seminars/workshops on organizational conflict management, from
time to time for the employee and also the management of Kenya power company should
ensure that they are clear on conflict management strategies that govern the employees in
the organization and have at least a specific strategy that is suitable for the organization
management of conflicts. Frequent research should be carried out so as to understand what
other organizations do in case of conflicts.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- Faculty of Education (FEd) [5980]
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