| dc.description.abstract | This study sought to determine factors that influence implementation of e-banking in commercial banks in Kenya with reference to Kenya Commercial bank Limited. The study was guided by the following objectives: to determine the influence of environmental factors on the implementation of e-banking in Kenya commercial banks, to assess the influence of organizational factors on the implementation of e-banking in Kenya commercial banks, to analyze the extent to which technological factors influence the implementation of e-banking in Kenya commercial bank, and lastly to evaluate the influence of strategic factors on the implementation of e-banking in Kenya commercial bank. The study embraced a descriptive research design and 470 representatives of Kenya Commercial Bank stationed at head office in Kencom House along Moi Avenue. An aggregate number of 141 respondents were inspected through stratified random sampling design. The study gathered both primary and secondary data. Primary data was gathered utilizing semi-structured questionnaire while secondary data was from past published scholarly articles. Descriptive analysis was utilized to analyse the Primary information and yield given in type of weighted means, standard deviation, relative frequencies and rates. The Statistical Package for Social Sciences computer program was utilized for investigation to create information cluster that would be utilized. Inferential measurements were likewise used to build up a straight-line regression predictor model. This study established that banks had sufficient hardware to bolster the utilization of e-banking as spoke to by a 97% reaction rate. The study further established that the administration was embracing e- banking as a wellspring of upper hand as spoke to by an 82.7% reaction rate. It was establised that staff had the fundamental specialized abilities to help the reception of e-banking as appeared by a half reaction rate. The study in this manner inferred that business rivals affected execution of e- banking in Kenya Commercial bank. The study concluded that client weight and provider's weight is a basic usage consideration for e-banking. The study recommends that banks administration ought to be quick to look at their rivals move in e-banking to guarantee that they are not left behind. Bank administration ought to endeavor to think of more secure e-banking in order to win the trust of their customers furthermore to guarantee that they don't confront any misfortune because of frailty in the frameworks received. | en_US |
