Evaluation Of The Implemetation Of Cashless Fare System In Kenya’S Public Transport System
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Date
2016-10Author
Gakuu, Kimaru D
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
As the technology grows, there is a shift by governments in the developing countries towards
integration of ICT in service delivery. Public ICT implementation in developing countries is
sometimes faced with challenges especially during the implementation stage. There is a need
therefore to evaluate the implementation process and be able to identify the critical success
factors of public ICT infrastructure. The aim of this study was to evaluate the implementation of
the public fare system and to establish the critical success factors for such an implementation.
The research used a quantitative approach through the use of structured questionnaires to gather
data. The findings revealed that user participation, compatibility (interoperability) and training
were the most critical factors that need to be addressed during the implementation of the cashless
fare system.
Keywords: public transport; cashless fare system, critical success factors, implementation.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
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