Evaluation Of The Implemetation Of Cashless Fare System In Kenya’S Public Transport System

Abstract

As the technology grows, there is a shift by governments in the developing countries towards integration of ICT in service delivery. Public ICT implementation in developing countries is sometimes faced with challenges especially during the implementation stage. There is a need therefore to evaluate the implementation process and be able to identify the critical success factors of public ICT infrastructure. The aim of this study was to evaluate the implementation of the public fare system and to establish the critical success factors for such an implementation. The research used a quantitative approach through the use of structured questionnaires to gather data. The findings revealed that user participation, compatibility (interoperability) and training were the most critical factors that need to be addressed during the implementation of the cashless fare system. Keywords: public transport; cashless fare system, critical success factors, implementation.