Total Quality Management, Information And Communication Technology And, Performance Of Non-Governmental Organizations In Nairobi City County
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Date
2019Author
Chaling’a, Dennis o
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The goal of this study was to determine the relationship between Total Quality
Management Practices, Information and Communication Technology adoption and,
performance of NGOs in Nairobi City County. To realize the objectives, a descriptive
survey was used. Collection of primary data was done using a questionnaire. The
population for this study comprised of 1,033 NGOs registered by NGO Coordination Board
that were operating in Nairobi City County. A sample of 213 out of 1033 NGOs were
sampled for responses. The questionnaire was administered electronically to all the
sampled NGOs and 202 responded which resulted in a 95% response rate. The study
findings revealed that NGOs in Nairobi City County had implemented TQM practices and
adopted ICT in their operations to a great extent. The study determined that there was no
statistically significant relationship between TQM practices, ICT adoption and
performance of NGOs in Nairobi City County. It was found out that resistant to change by
staff, selective TQM practices implementation and having staff with inadequate
educational and experiential capacity to implement TQM practices were the main
challenges faced in TQM implementation in NGOs in Nairobi City County. Additionally,
inadequate resources, lack of training to staff when new systems are introduced, resistance
to change from staff, and lack of staff with ICT knowhow were enlisted as the major
challenges facing ICT adoption in the NGOs in Nairobi City County. The research
recommends a countrywide study using other constructs to find out the relationship
between TQM, ICT and performance of NGOs.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1556]
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