Strategic Adoption of Information Communication Technology (Ict) and Performance of Small and Medium Enterprises in Nairobi County, Kenya

Abstract

The study sought to determine the influence of strategic adoption of information communication technology on the performance of SMEs in Nairobi City County. The study focused on 230 SMEs in Nairobi Central Business District under the following sectors: Services; Health/Medical; Retail; Tourism; Transportation; General; Construction; and Agriculture (Appendix I). The investigation interviewed the following groups of respondents: - business owner, records officer and chief accountant. Applying descriptive research design, to evaluate the connection between ICT and performance of SMEs. Both subjective and quantitative information was utilized for the examination. The subjective information was analysed through multiple regression. The findings showed that enterprises in the study area with adoption of ICT has the potential in information sharing, and escalate an organization ability in managing the essential variation across various functional domain as well as effectively forecasting and capturing opportunities in market thereby managing business processes efficiently. ICT has equipped top management with progressive execution reports, which they can use to predict future improvement courses. The study recommends that SMEs in the study area must understand that as much as the environment changes their organization, they also have an influence on the environment. Managers need unusual state data with the ability to penetrate down. Information given by ICT helps administrators in choosing masterminding and control.