Strategic Adoption of Information Communication Technology (Ict) and Performance of Small and Medium Enterprises in Nairobi County, Kenya
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Date
2019Author
Mutunga, Francisca
Type
ThesisLanguage
enMetadata
Show full item recordAbstract
The study sought to determine the influence of strategic adoption of information
communication technology on the performance of SMEs in Nairobi City County. The study
focused on 230 SMEs in Nairobi Central Business District under the following sectors:
Services; Health/Medical; Retail; Tourism; Transportation; General; Construction; and
Agriculture (Appendix I). The investigation interviewed the following groups of respondents:
- business owner, records officer and chief accountant. Applying descriptive research design,
to evaluate the connection between ICT and performance of SMEs. Both subjective and
quantitative information was utilized for the examination. The subjective information was
analysed through multiple regression. The findings showed that enterprises in the study area
with adoption of ICT has the potential in information sharing, and escalate an organization
ability in managing the essential variation across various functional domain as well as
effectively forecasting and capturing opportunities in market thereby managing business
processes efficiently. ICT has equipped top management with progressive execution reports,
which they can use to predict future improvement courses. The study recommends that SMEs
in the study area must understand that as much as the environment changes their
organization, they also have an influence on the environment. Managers need unusual state
data with the ability to penetrate down. Information given by ICT helps administrators in
choosing masterminding and control.
Publisher
University of Nairobi
Subject
Small and Medium EnterprisesRights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1342]
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