Abstract
The ISP market in Kenya has seen changes occur in its environment. The technological, economic and legal changes have pushed providers towards a new way of thinking where innovations are being used to provide competitive advantage. Hence, the study sought to determine the effect of innovations on organization performance of internet service providers in Kenya. The study was informed by diffusion of innovation theory and Technology Acceptances Model (TAM). The target population of the current study is the top 6 ISPs that control more than 80% of the market and the bottom 6 ISP’s. The six are: Safaricom, Airtel, Telkom, Access Kenya, Jamii Telecommunications and Zuku................