Digital Banking and Financial Performance of Listed Commercial Banks in Kenya
Abstract
The purpose of this study was to examine the relationship between digital
banking and financial performance of listed commercial banks in Kenya.
The study employed both cross sectional and longitudinal research designs.
The target population consisted of the 11 listed commercial banks in Kenya.
Data was derived from annual financial reports and publications from 2019
to 2022 and recorded in secondary data capture forms. The research
employed descriptive statistics performing both correlation and regression
analyses. The data was analysed using excel spreadsheets. The study
revealed that online banking, agency banking and mobile banking are
positively related to financial performance while ATM banking negatively
impact the financial performance of listed commercial banks in Kenya.
Following the research findings, the study concludes that listed commercial
banks in Kenya should increase their uptake of online banking, agency
banking and mobile banking to improve their financial performance. They
should cautiously use ATM banking as this can negatively affect their
financial performance. The study recommended that listed commercial
banks in Kenya should increase digitalization to improve their financial
performance. Digitalization is the best way to remain competitive in the fastpaced
economy.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- School of Business [1411]
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