Browsing Theses and Dissertations by Title
Now showing items 7727-7746 of 46334
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Customer Service Recovery Processes: a Case Study of Kenya Commercial Bank (Kcb) Group
(University of Nairobi,School of Business, 2013)The aim of this case study was to examine the service recovery processes at KCB bank group and their effectiveness. The study gives a background and introduces the service recovery process concept, and gives brief overview ... -
Customer Service Strategy and Competitive Advantage of Getrudes’ Children’s Hospital
(University of Nairobi, 2020)The level of customer service strategies that an organization adopts determines the customer satisfaction level, loyalty and referrals made by the existing customers. Organizations should therefore seek to deliver services ... -
Customer service to students in the University of Nairobi
(University of Nairobi.Extra Mural Department, 2004-11)Customer service is arguably the most critical factor in an organizational long-term success and even survival. Though University of Nairobi has a big student customer base, there is no evidence to indicate that ... -
Customers' Perception of Service Quality in a Decentralised System in the Public Utility Sector in Kenya: the Case of Kenya Power and Lighting Company Limited
(University of NairobiSchool of Business, University of Nairobi, 2003)In Kenya and world over, service quality is being used as a strategic tool to cut a competitive edge in the market place. Banks, supermarkets, merchant ventures, hospitality industry, to mention just a few, have widely ... -
Customers' perceptions of the differentiating features of the fuel cards offered by firms in the Kenyan oil industry
(University of NairobiSchool of Business, College of Humanities and Social Sciences, 2003)This study compared perceptions of fuel card customers' with perceptions of management of fuel cards on several fuel card attributes. The underlying assumptions of the study was that success of the fuel cards in the ... -
Customers’ Perception of Quality of Service in Private Primary Schools in Kisumu City
(University of Nairobi, 2021)The survey sought to assess customers’ perception of Quality of Service in Private Primary Schools in Kisumu City. Quality of Service is a significant aspect of customer satisfaction. Today, most organizations focus on ... -
Customized Database And Systems Tuning Methodology: A Case Of Payroll Processing Optimization
(School of Computing and Informatics, 2013)Performance of database applications is becoming increasingly important as more and more processes are automated in organizations. Most businesses rely heavily on database systems and non-optimal performance of computer ... -
Customs union and treaty override a legal perspective on Kenya's situation in regionalism
(University of Nairobi, Kenya, 2005)ABSTRACT NOT AVAILABLE -
Customs-To-Customs Partnership Strategy In Cross Land Border Clearance Within The East African Community
(UoN, 2019)Customs-to-customs partnership is a concept that was introduced by the World Customs Organisation (WCO) in its safe framework of standards. Its key purpose is to facilitate genuine trade. The traditional practice involved ... -
A cute abdomen in children as seen in the paediatric surgical unit at Kenyatta National Hospital: presentation and problems of diagnosis.
(University of NairobiCollege of Health Sciences, 1986) -
A cute respiratory failure at the accident and emergency Department Kenyatta National and Referral Hospital Nairobi, Kenya.
(2009)Background: Acute respiratory failure (ARP) is a common presentation at the Accident and Emergency (A&E) department. Delay or failure to identify ARP can result in significant morbidity and mortality. Advances in assisted ... -
Cyber Security Preparedness Assessment Toolkit Presented
(university of nairobi, 2018)The internet is becoming an important thing in people’s daily life and has grown at an explosive rate. According to GlobalWebIndex (2018), internet users (population) around the world are over 4 billion, which corresponds ... -
Cyber security readiness assessment Model in Kenyas’ Higher Learning Institutions: a case of University of Nairobi
(University of Nairobi, 2020)Cyber security is an important pillar to effective operations on a network infrastructure integrated with information and communications technology. The world today has rapidly embraced the internet whilst personal, social ... -
Cyber Security Readiness for Mobile Banking Among Dt Saccos in Nairobi County
(University of Nairobi, 2020)The mobile Banking technology among the DT SACCOs has rapidly grown resulting from the digital transformation among the financial sectors. The technology is based on electronic banking where mobile can be transacted through ... -
Cyber Technology And Insecurity In Africa: A Case Study Of Kenya
(University of Nairobi, 2018)The study explores cyber technology and insecurity nexus in Africa. Africa is rapidly developing in information communication technology (ICT) infrastructure and with this growth more people have been linked to the network. ... -
Cyber Terrorism and National Security in Africa: a Case Study of Kenya
(university of Nairobi, 2020)Technology in the World today has taken up all facets of life today than ever before. For instance Africa is rapidly developing and has become an increasingly technologically advanced in its Information Communication ... -
Cyber threats and cyber security in ISO certified organizations in Kenya
(University of Nairobi, 2016-10)This research is about cyber threats and cyber security in ISO certified organizations in Kenya. The research was motivated by the need to establish the cyber threats facing the ISO certified organizations in Kenya, the ... -
Cyber-security in E-health: a Critical Analysis of the Regulatory Framework in Kenya
(University of Nairobi, 2021) -
Cyberbullying and Employee Productivity of Insurance Companies in Kenya
(University of Nairobi, 2021)Proliferation of information and communications technology in almost all facets of society has changed the way organizations work. In the workplace space, ICT has not only revolutionized how employees communicate with one ... -
Cybercrime in Kenya: Myth or reality
(University of NairobiCollege of Humanities and Social Science, 2008)There is a general feeling that Internet crime is an advanced type of crime that has not yet infiltrated developing countries like Kenya. The major assumption is that Cybercrime is silent and growing and that most Internet ...