Critical success factors influencing the implementation of information systems: a case of the implementation of micros simphony-1 project at Villarosa Kempinski, Nairobi.
Abstract
For the last twenty years, different kinds of information systems are developed for different
purposes, depending on the need of the business. The role of implementation techniques of
information systems has been established over time (Munns & Bjeirmi, 1996). There has been a
great improvement in how the implementation of information systems are undertaken. The
purpose of this study was to investigate the critical success factors influencing the
implementation of information systems: a case of the implementation of micros symphony-1
project at Villarosa Kempinski, Nairobi. The objectives of this study were to investigate
management support as a critical success factor on the implementation of information systems;
to investigate systems design as a critical success factor on the implementation of information
and to investigate training as a critical success factor on the implementation of projects. The
study design was a descriptive survey whereby the target population was 95 and a sample size of
76 was observed. This sample size was derived by using the Krejcie & Morgan (1970) table. The
study sought respondents from employees at Villarosa Kempinski and other correspondent who
worked on the implementation of Micros Simphony-1 at Villarosa Kempinski. These
respondents comprised of a Systems Manager, Spa and Recreation department, Information
Technology department, Cost Control department, Finance department, Food and Beverage
department, System auditors and Housekeeping department. The data for this study was collected
using a questionnaire. The questionnaire contained closed ended questions as well as Likert scale
questions. The completed questionnaires were edited for completeness and consistency, checked
for errors and omissions. Quantitative data was analyzed using descriptive statistics where
responses from questionnaire were tallied and analyzed using frequency distribution and
percentages. Inferential statistics was done using Chi square analysis. Analyses was done using
IBM Statistical Program for Social Sciences (SPSS) software version 20. Management support,
system design and training were found to be significantly associated with implementation
success of Micros Simphony-1 at Villarosa Kempinski (p<0.05). To ensure success of
implementation of information systems, it is strongly recommended that top management must
involve themselves as being an integral part of the system implementation process. System
design should be everybody’s affair since the involvement in the design process and training
should be conducted more often to ensure continuity of knowledge proficiency.
Publisher
University of Nairobi
Rights
Attribution-NonCommercial-NoDerivs 3.0 United StatesUsage Rights
http://creativecommons.org/licenses/by-nc-nd/3.0/us/Collections
- Faculty of Education (FEd) [6020]
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