Critical success factors influencing the implementation of information systems: a case of the implementation of micros simphony-1 project at Villarosa Kempinski, Nairobi.

Abstract

For the last twenty years, different kinds of information systems are developed for different purposes, depending on the need of the business. The role of implementation techniques of information systems has been established over time (Munns & Bjeirmi, 1996). There has been a great improvement in how the implementation of information systems are undertaken. The purpose of this study was to investigate the critical success factors influencing the implementation of information systems: a case of the implementation of micros symphony-1 project at Villarosa Kempinski, Nairobi. The objectives of this study were to investigate management support as a critical success factor on the implementation of information systems; to investigate systems design as a critical success factor on the implementation of information and to investigate training as a critical success factor on the implementation of projects. The study design was a descriptive survey whereby the target population was 95 and a sample size of 76 was observed. This sample size was derived by using the Krejcie & Morgan (1970) table. The study sought respondents from employees at Villarosa Kempinski and other correspondent who worked on the implementation of Micros Simphony-1 at Villarosa Kempinski. These respondents comprised of a Systems Manager, Spa and Recreation department, Information Technology department, Cost Control department, Finance department, Food and Beverage department, System auditors and Housekeeping department. The data for this study was collected using a questionnaire. The questionnaire contained closed ended questions as well as Likert scale questions. The completed questionnaires were edited for completeness and consistency, checked for errors and omissions. Quantitative data was analyzed using descriptive statistics where responses from questionnaire were tallied and analyzed using frequency distribution and percentages. Inferential statistics was done using Chi square analysis. Analyses was done using IBM Statistical Program for Social Sciences (SPSS) software version 20. Management support, system design and training were found to be significantly associated with implementation success of Micros Simphony-1 at Villarosa Kempinski (p<0.05). To ensure success of implementation of information systems, it is strongly recommended that top management must involve themselves as being an integral part of the system implementation process. System design should be everybody’s affair since the involvement in the design process and training should be conducted more often to ensure continuity of knowledge proficiency.