Browsing Faculty of Arts & Social Sciences, Law, Business Mgt (FoA&SS / FoL / FBM) by Title
Now showing items 4049-4068 of 24486
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Customer Satisfaction Among the Nhif Members: Case of Homa Bay County, Kenya
(University of Nairobi, 2018)Provision of quality and affordable health services can yield significant benefits to the respective institutions, governments and members. Social Health Insurance has been introduced by a number of developing countries ... -
Customer satisfaction and insurance service delivery quality in Kenya.
(University of Nairobi, 2016)Customer satisfaction is often considered to be a very significant factor for thriving in today’s fast globalizing insurance business and delivery of service quality, with internal and external customer satisfaction well ... -
Customer satisfaction and revenue generation among Safaricom retail centres in Nairobi
(University of Nairobi, Kenya, 2010)Customer satisfaction has become integral to businesses in the retail industry as retailers realize the benefits accrued from customer loyalty and retention. One of the benefits identified is increased profitability. This ... -
Customer Satisfaction Survey “a Case Of The Jubilee Insurance Company Of Kenya Limited”
(University of Nairobi, 2011)The study was about customer satisfaction level at The Jubilee Insurance of Kenya Ltd. The objective of this study was to determine the level of customer satisfaction of the life clients at Jubilee Insurance. The study ... -
Customer Satisfaction Through End-to-end Service Management Strategy: A Study Of Large Commercial Banks In Kenya
(University of Nairobi.Faculty of Commerce, 2003)Access to reliable data across an enterprise means valuable intelligence for strategic decision-making. When it comes to retail banking, competition to attract and keep customers is fierce. Deregulation of the banking ... -
Customer Service as a Basis for Competitive Advantage in the Mobile Telephony Industry in Kenya
(University of NairobiSchool of Business, 2013-10)Global competition and technological developments have dramatically increased product knowledge and available alternatives to customers. Armed with information, customers have become more sophisticated and demanding. ... -
Customer service as a competitive strategy for enhancing performance in the Customs Services Department, Kenya Revenue Authority
(University of Nairobi,School of business,, 2013-11)This study examined customer service delivery at Customs Services Department (CSD). The objective of the study was to determine the effectiveness of customer service as a competitive strategy for enhancing performance ... -
Customer service improvement strategies at CFC Stanbic Bank Kenya limited
(University of Nairobi, 2012)With the increasing competition that companies are facing today, rewards will accrue to those who can read precisely what consumers wants by continuously scanning the environment and delivering the greatest value to ... -
Customer Service Improvement Strategies at Cfc Stanbic Bank Kenya Limited
(University of Nairobi, Kenya, 2012)With the increasing competition that companies are facing today, rewards will accrue to those who can read precisely what consumers wants by continuously scanning the environment and delivering the greatest value to ... -
Customer Service Recovery Processes: a Case Study of Kenya Commercial Bank (Kcb) Group
(University of Nairobi,School of Business, 2013)The aim of this case study was to examine the service recovery processes at KCB bank group and their effectiveness. The study gives a background and introduces the service recovery process concept, and gives brief overview ... -
Customer service to students in the University of Nairobi
(University of Nairobi.Extra Mural Department, 2004-11)Customer service is arguably the most critical factor in an organizational long-term success and even survival. Though University of Nairobi has a big student customer base, there is no evidence to indicate that ... -
Customers' Perception of Service Quality in a Decentralised System in the Public Utility Sector in Kenya: the Case of Kenya Power and Lighting Company Limited
(University of NairobiSchool of Business, University of Nairobi, 2003)In Kenya and world over, service quality is being used as a strategic tool to cut a competitive edge in the market place. Banks, supermarkets, merchant ventures, hospitality industry, to mention just a few, have widely ... -
Customers' perceptions of the differentiating features of the fuel cards offered by firms in the Kenyan oil industry
(University of NairobiSchool of Business, College of Humanities and Social Sciences, 2003)This study compared perceptions of fuel card customers' with perceptions of management of fuel cards on several fuel card attributes. The underlying assumptions of the study was that success of the fuel cards in the ... -
Customs union and treaty override a legal perspective on Kenya's situation in regionalism
(University of Nairobi, Kenya, 2005)ABSTRACT NOT AVAILABLE -
Cyber Technology And Insecurity In Africa: A Case Study Of Kenya
(University of Nairobi, 2018)The study explores cyber technology and insecurity nexus in Africa. Africa is rapidly developing in information communication technology (ICT) infrastructure and with this growth more people have been linked to the network. ... -
Cyber threats and cyber security in ISO certified organizations in Kenya
(University of Nairobi, 2016-10)This research is about cyber threats and cyber security in ISO certified organizations in Kenya. The research was motivated by the need to establish the cyber threats facing the ISO certified organizations in Kenya, the ... -
Cyber-security in E-health: a Critical Analysis of the Regulatory Framework in Kenya
(University of Nairobi, 2021) -
Cybercrime in Kenya: Myth or reality
(University of NairobiCollege of Humanities and Social Science, 2008)There is a general feeling that Internet crime is an advanced type of crime that has not yet infiltrated developing countries like Kenya. The major assumption is that Cybercrime is silent and growing and that most Internet ... -
Cyberspace Anarchy As An Emerging Threat To Security Of Mobile Money Services
(University Of Nairobi, 2019)Cyberspace anarchy is emerging as a threat to proper utilization of internet despite of numerous benefits it offers. Security has been a contentious issue in the cyberspace because of dominance of non-state actors. Despite ... -
Cytologic findings in adult patients presenting with haematuria in the urology clinic at Kenyatta National Hospital
(University of Nairobi, Kenya, 2011)Haematuria is a common finding in patients presenting with urologic problems.Therefore, the aim of this study was to describing the cytologic fmdings in patients presenting with haematuria in the urology clinic at Kenyatta ...
